Add New Action

How do I get here?	Setup ► Status Action ► Select Status ► Add New Status Action
Purpose	Actions can be added to Statuses that allow the module item to flow from one status to another. Actions are selected via the "Action" drop down on the module. Every Action can then be setup into a Status Action combination and be used within a work flow scenario.
Security	Maintenance Module
Taxing Impact	N/A
Commission Impact	N/A
Data Field Definitions	View Here

Adding a New Action option

If a new Status Action combination is needed, but the desired Action is not available from the Action drop down, the Action needs to be added using the Drop Down Menus admin tool.

Screen Name=Products
List Name=User Actions

The easiest way to add a new action is to do is pick an existing one so it loads the Details tab, and then click the Add New button (this keeps the top two fields populated).

Adding the New Action to an existing Status

If an existing Status needs additional Actions to be made available, this can be done by selecting the appropriate Status from the Status Action main grid.

Status Action Details - All associated Actions will be listed within the "Available Workflow Actions" section.

Add New Status Action - Click the Add New button to add a new status action entry. Select the appropriate Action from the drop down and the corresponding Result Status that should be applied to the module item after the Action is saved. This screen has informational labels that more clearly define these behaviors. Fields are not Editable if an option is not applicable to the current Status Group.

Key Status Action Field Definitions

Field	Description	Notes
Action	List of available Actions that can be applied.	The options can be maintained by choosing Drop Down Menus from System Administration. Screen Name = Products List Name =User Action
Result Status	List of available Statuses. This selection will be the status the module item will be set to once the Action is saved.	Note: This list ONLY shows statuses that are currently setup for the module. To add a new status, see Add New Status help topic.
Add Order	If checked, a new Order will be created when the Action is saved. The Order Type will be set to the Action name and be in a "Received" status. This is typically used on Disconnect or Change actions.
Run Process	Used with Traditional Local/VoIP status action. Options include: DisconnectLocalProduct - When a Disconnect status is applied / flowed down to a Local / VoIP product, this run process will flow the disconnect date down to all USOCs that currently do not have a disconnect date.
Update Carriers	Used in conjunction with LD provisioning. If checked, indicates whether the Action should be sent to the external carrier via a provisioning file.
Update Internal Switches	Used in conjunction with LD provisioning. If checked, indicates whether the Action should be sent to the internal switches via a provisioning file.